Warranty

At FUEGOFIRE GLOBAL SL, we sell dishwashers and accessories that follow established quality control protocols.

In accordance with current regulations in Spain, our products have mandatory legal coverage for any lack of conformity detected by the customer.

1. Warranty period

In compliance with Royal Decree-Law 7/2021, all new products purchased from our shop have a legal warranty of 3 years from the date of delivery.

2. What does the warranty cover?

The warranty covers manufacturing defects or any lack of conformity that has not been caused by misuse, incorrect handling or accidents. This includes:

Main components: Defects in the internal system, casing, control panel or structural elements of the equipment.

Operation: Power failures and product operation failures resulting from a manufacturing defect.

Accessories: Manufacturing defects in the remote control, supports, manuals or elements included with the product.

Performance and intended use: Problems resulting from manufacturing defects that affect the normal functionality of the product during its intended use.

3. Warranty document (Invoice)

To manage any issue, the valid and mandatory document is your purchase invoice.

A physical seal or additional warranty card is not necessary.

The invoice will be sent to you by email after purchase and will be available in your customer area at fuegofireglobal.site.

The warranty is directly linked to the customer's order number.

4. How to manage an issue

If your product has a fault, the process is simple and efficient:

Contact: Notify us of the issue by sending an email to info@fuegofireglobal.site. Indicate your order number and the affected product.

Assessment: Our team will respond to you within approximately 24/48 hours with instructions on how to proceed.

Logistics: If a physical inspection is necessary, we will indicate the procedure for sending to our technical support centre.

Zero cost: If the fault is covered by the warranty, the repair or replacement, as well as transport costs, will be completely free for the consumer.

5. Support and technical assistance

We work to ensure the product functions correctly during use. In case of technical issues or manufacturing defects, our customer service team will indicate the steps to resolve the problem as quickly as possible.

6. Contact details for warranties

Company name: FUEGOFIRE GLOBAL SL

CIF: B25923301

Carrer Mestre Soriano 11, 46530 Puçol (Valencia), España

Telephone: 967827501

Email: info@fuegofireglobal.site