Returns and Exchanges

At FUEGOFIRE GLOBAL SL, the product return policy is in accordance with the legislation in force in Spain, in particular with Royal Legislative Decree 1/2007, of 16 November, approving the General Law for the Defence of Consumers and Users, as well as its subsequent amendments.

1. Right of Withdrawal Period

The buyer has the right to withdraw from the purchase within 14 calendar days from receipt of the product, without the need to justify their decision.

2. Return Acceptance Conditions

For the return to be accepted, the product (dishwasher or accessory) must meet the following conditions:

Packaging: The product must be returned in its original packaging, complete and undamaged.

Product condition: The product must show no signs of use, installation residue, impacts or traces of tampering. All protective films, labels and seals must remain intact.

Package contents: The return must include all original components (remote control, brackets, manuals, cables and other accessories included in the package).

3. Return Costs

Product withdrawal (change of mind):

In the event of the product being returned within the legal period and provided that the requirements of this policy are met, FUEGOFIRE GLOBAL SL will cover the return shipping costs. The return is made at no additional cost to the customer and the amount is refunded in full.

Manufacturing defect or order error:

If the product has a manufacturing defect or does not match the order, FUEGOFIRE GLOBAL SL will cover all return shipping costs. In this case, the warranty policy provisions also apply.

4. Return or Exchange Procedure

To process a return, the following steps must be followed:

Send a request to info@fuegofireglobal.site indicating the order number and the product you wish to return.

Receive confirmation and return instructions from customer service.

Once the request is confirmed, the product collection will be arranged via courier service to the address provided by the customer.

Return warehouse address:

FUEGOFIRE GLOBAL SL

Carrer Mestre Soriano 11, 46530 Puçol (Valencia), Spain

Warehouse hours:

Monday to Friday: 9:00 – 18:00

Saturday and Sunday: closed

5. Refund

Once the product is received and its condition checked, a refund will be processed:

Timeline: up to 5 working days after the product is verified in the warehouse.

Method: The refund will be made using the same payment method used for the purchase.

6. Grounds for Refusing a Return

A return may be refused in the following cases:

presence of physical damage (scratches, impacts, signs of use);

traces of moisture or liquids outside the declared specifications;

installation or tampering with the product compared to its original state;

absence of complete package contents;

failure to communicate the return within the 14-day period.